The digital future of the BBC

June 9th, 2010
BBC Coat of arms

This is a rather bold headline but I’m feeling very cheerful about the digital future of the beeb this morning after an informative evening last night spent at the second There Will Be Blood event at Common in Manchester. (That’s the BBC coat of arms in case you’re wondering.)

The second speaker, Hugh Garry, although at pains to make clear he was expressing his own opinions and not those of his employer, outlined an interesting creative vision for the potential of the future of the BBC’s audio content. I probably won’t be able to recap as well as him so here’s Hugh’s blog with links to a few of the projects he mentioned.

I, of course, threw in my two pence worth with the idea that I was happy for user generated content to pop up on radio stations, websites and the BBC’s social profiles but I was less keen on the idea of the user generated Middle East Correspondent or host of Question Time; and thankfully Hugh agreed.

Alongside being a classic early adopter and evangelist for new social technologies he also issued a note of caution citing ITV’s snapping up of Friend’s Reunited before it had had a chance to prove itself, and the subsequent substantial loss.

Although the next big thing can be tempting it’s always worth sitting back and watching it grow with its audience, as he pointed out it’s unlikely to be Foursquare or Gowalla that make their millions from location based technology but another company that right now is watching, waiting and thinking.

A selection of film clips from the night will be uploaded later in the week – so do check back.

10 steps to writing a press release

June 7th, 2010
Picture 148

A delayed, but promised post, to help fellow Leeds Barcamp attendees share the work they’re doing with their target audience in an engaging way.

Invented over 100 years ago, the press release is simply a way to supply a journalist with all the information they need to understand news from within a business. Today, despite the call that the press release is dead, at Democracy PR we understand that it’s simply evolved.

Those journalists may no longer be taking long boozy lunches on expenses, instead they could be a well respected tech journalist, a time pressed regional news editor or the reader of your own blog.

1. The Title

Needs to capture the attention of the reader and should use simple language. Think: Man bites dog …. and work to the simple rule of less is more. We often see our title puns being reproduced in print, so don’t be afraid to inject some personality e.g. Balloons! Bursts into App Store.

2. The Opening

The first paragraph of your release should be no more than three lines long and should sum up what makes the news news worthy. Featuring all the key information in the story, the Who, What, Where, When and Why. If you’re not sure how to start, begin by listing these out.

3. Hiding Information

One to avoid: journalists (and readers) are busy people. If you bury the news hook at the bottom of the press release, then they’ll bury your press release in the bin before they even get to it. The ideal structure adds detail to already presented information, each new paragraph expanding on the story summed up in the opening paragraph.

4. Quote

Quotes are an ideal way to inject real personality into a story, and should encapsulate the entire story from your personal point of view. This is the only part of your release that will be re-produced word for word if your story makes so think carefully. Try not to start with “we are thrilled…” or “we are delighted…” of course you are, tell us something interesting.

5. Tone and Style

This is a tricky one and depends on the brand you’re writing about and the type of story. A few tips though:

- Don’t embellish, who are you to say a food product is delicious or that you’ve created a ground breaking application? Stick to the facts.

- Avoid long sentences that ramble on and paragraphs that are thick chunks of text, you wouldn’t want to read it, so why should they?

- Present the information to the journalist not to the reader. This isn’t sales copy and you’re effectively just presenting a talented professional with enough information to write a story.

- They tend to be in 1.5 spacing, a throwback from copy editing by hand but it also makes your release clear and easy to read.

6. Sign Off

Press releases end with ENDS just so everyone’s clear the next page isn’t missing. This is also the place to include your contact details with an offer of a sample, image or interview.

7. Notes to Editors

This little gem of a section sits under your contact details and is a handy place to put information without cluttering your release. For example things like company turnover, number of employees etc if they’re not important to the story.

8. The Second Eye

This point is not really about you but about whoever you can get to take a second look over your release for you. As well as checking for typos ask them what they think it’s about and if it’s interesting. After all no-one thinks their own baby is ugly.

9. Sending

Almost all of our releases are sent out by email. Feel free to slip one in the package if you’re sending a sample but chances are your chosen journo will be able to find it much better in soft copy. It’s also easier all round if you copy it into the body of the email.

But don’t forget the basics you know and love – twitter, your own website etc – you already have a network around you so don’t forget to tap into it.

Quick tip: If a print journo is going to run your image, it needs to be high res (over 300dpi or approx 1MG), but don’t send it uninvited. Instead send a low res version or a link to an image online. Nothing irritates a news editor quicker than you crippling his email.

10. The Human Touch

If you really want this release to succeed you’re going to have to put some time in. The ideal position is to have relationships with all the journalists you want to write about you (although this takes time and commitment – which will distract you from doing your own job, which is why there is us!). The next best thing then is to be a real person and call them. Journalists are busy people so don’t expect a long chat but be ready to pitch your story in an engaging way in a sentence or two.

ENDS

There were a few questions from the floor at the end of the talk but if I revealed all those why would you come and see my talk at the next barcamp?

Good luck with your release writing and if you need a few pointers I’m @charliemorley

Facebook gets private

May 27th, 2010
padlock

I do feel sorry for Facebook at the minute. They’re getting battered again over their privacy settings in the papers today;  The Mail tastefully adding its previous headlines of deaths its attributed to the site.

The changes are simplified here by the BBC but essentially Facebook is now forcing you to choose who sees all your content. It sticks to the same options as ever: ‘friends’, ‘friends of friends’ and ‘everyone’ but now pushes these options in your face rather than having them sit on a privacy settings page.

Facebook is feeling the internet bite back. No longer is the internet the utopia of a group of Californian nerds, all humanity is there and we’re starting to get to grips with the need to apply the same caution in the online space as we would in the street.

We’re anticipating a big positive PR push from the Facebook gang as they attempt to squash the privacy issues. Watch this space for a focus on re-kindled relationships, friends reunited and the important moments of life shared wherever your network extends around the world.

Richard Duerr gets a second invite to BBC Radio Manchester

May 14th, 2010

Richard was so well behaved last time that they asked him back for coffee on BBC Radio Manchester. His previous host for the morning coffee slot, Heather Stott, was covered for by Becky Want and Richard once again managed to charm the ladies with his talk of Cougars, pies and Angel Delight.

Northwest Business Insider

May 10th, 2010

Agency founder Jennifer O’Grady shares some thoughts on social media with Northwest Business Insider

If you want to read the piece in full click here.

The revolution will be televised

May 4th, 2010
TV

Whilst trying to write a blog today that isn’t election based, I seem to be writing an election based blog; it’s just everywhere at the minute.

Before we get to the election part though, the inspiration for this blog is my parents, and particularly a conversation they had on Saturday night that followed the lines of: Dad: ‘shall we watch [ITV Morse sequel] Lewis?’ Mum: ‘let’s record it and watch it tomorrow or we’ll have to sit through all the adverts’.

I’ve been aware of this trend in my own viewing behaviour for a while, most things I watch are on series link and I simply whiz through the adverts and back to the action. Part of me though thought that this was a symptom of being the online generation; of wanting everything closer and faster. Apparently not as my parents proved.

One of the few things I’m so addicted to that I will actually watch it live is Glee (as previously mentioned on this blog) and in that case I am forced to watch the adverts  in the interlude before the next song and dance number, and actually I’m often pleasantly surprised by what I see. Adverts at their best can be funny, touching, informative and beautiful. Take this teaser released today by John Smith’s for their new Peter Kay fronted campaign.

Also widely reported today is research stating that we now watch four hours of TV a day (although this is to be taken with a pinch of PR salt as it’s been carried out by the marketing body for TV advertising). We are sitting ducks for the messages of advertisers and if they can get it right, with a Russian meerkat for example, then adverts can seep into our cultural conscience as effectively as they have ever done.

TV is still as powerful as ever, if there was need for further evidence, look no further than Nick Clegg. Getting your face, or product in front of millions of viewers is a powerful tool, but the pressure is on to keep our attention as we  now have the power to fast forward  if you bore us.

First meeting of Open Data Manchester

April 29th, 2010

Slightly late blog on this one as the event took place on Tuesday night but Hannah and I were running all over London with Jack Daniel’s in tow to give our friends at various publishing houses their first try of the new Jack Daniel’s Barbecue Sauces yesterday.

Held at the MDDA building on Portland Street the event was really my first foray into the open data field and as I don’t profess to be an expert I thought I might just share some of the links used in the meeting to demonstrate the principles and potential of open data:

A good place to start seems to be Tim Berners-Lee giving a TED talk on his view of how open data will shape the future of the internet.

If you’re partial to a nice graphic, and I certainly am, then check out this baby from the Sunlight Foundation to demonstrate how open data policies can be used by and influence society.

For me, by far the best use of open data demonstrated on Tuesday was an app called San Francisco Trees which uses data that the council already had about when and where trees had been planted, to create an iPhone app that allows users to get data on any tree they happen to be standing in front of.

The same company has created apps for finding pharmacies, doctors and postboxes but that seems a lot less fun to me.

This is an example of asking permission to use data that a public body has but doesn’t bother to share, which seems to me to be an important part of the open data movement. In a similar move the Open Election Data project is seeking to gather election data that councils hold as standard into one easy to access place.

Open data can also inspire people to gather data themselves; as in the case of open streetmap, a response to other online mapping tools not giving access to their data. Instead users have mapped large parts of the world themselves and have shared the data freely for use by the public and developers.

What struck me on Tuesday night was that even though I thought I had access to a lot of data, I don’t, at least not in a ‘useful’ form. The talk opened with the example of the Transport for London website which publishes massive amounts of information every day about tube, train and bus times. Yet this data is only accessible on the platform of the TFL’s own website. If you want to use it to compare house prices, crime rates and public transport connectivity for example, you can’t.

With lesson number on learnt I’m very much looking forward to next month’s meet up and  getting to grips with where open data can really take us.

Ian of Psycuity on BBC radio Manchester

April 29th, 2010

It’s a bit of a long one, there are songs in between to keep your spirits up though.

Stay tuned to find out what Ian does to keep himself amused in the shower.

Jen gets hitched

April 26th, 2010
wedding car
More congratulations are in order this morning. This time to agency founder Jennifer O’Grady who tied the knot to her lovely fiancee Paul on Saturday.
A great party was had by all and everyone here would like to wish the happy couple the very best for their future together.
We’ve never been to a wedding with a hashtag before but you can catch up on the action at #pjhitched!
(excellent photo taken by Carolyn Willitts)

Earning a buck in the digital age

April 21st, 2010
wig

Hannah and I spent an interesting evening in the impressive setting of Halliwells Manchester offices last night debating why digital agencies and professional services just don’t seem to be getting on.

The question was put to a  well selected panel of Shaun Fandom, Chairman of Manchester Digital, Nick Rhind, MD from Web Development Agency CTI, Simon Wharton, MD online marketing agency Push On, Steve Kuncewicz, IP and Media lawyer Halliwells LLP, Coral Grainger, Innovation Activist M:KC and one of our clients Philip Hemsted, MD at Business psychologists Psycuity.

I think I’m inclined to agree with a point made by Nick Rhind that the heart of the problem lies in the fact that the digital community is used to crowd-sourcing information and will sooner have a quick look around online if they have a legal issue, than make their way to Spinningfields and knock on some expensive doors.

Having said this, as I put to the panel, both sides have something to gain from each other in their dealings with companies in the FMCG sector, like most of our clients.

Law firms have problems communicating human personalities and individuality to this sector and there’s never been an easier way to do this than online. Digital agencies are perfectly placed to implement the content managed, media rich websites which law firms desperately need to build their online profiles, although I would argue that they would be best off seeking guidance on strategy and tone from communications professionals. Marketing is a professional skill, not something to hand over to an inhouse person who could be put to better use stacking up billable hours.

In turn Digital Agencies are at risk of being seen as unreliable by this sector; we hear tales all the time of web agencies being slow, unresponsive and not delivering what was asked for. If, at the very first stage of a web development, contracts and agreements were properly drawn up then web agencies would have a better chance of maintaining their reputations and covering their backs.

The most noticeable thing last night, being neither a lawyer nor a web developer, was the amount of jargon thrown around by both sides and the obvious lack of understanding between the two industries. Both law and digital need each other moving forward, and the firms who understand and embrace that have the potential to take the lead on a growing business opportunity.