Is it the end of the World as we know it?

July 14th, 2011
Screen shot 2011-07-14 at 10.38.00

 So, in the face of a united House of Commons, Rupert Murdoch drops his bid to take over BSkyB.

The leading news mogul has been in the constant media spotlight since he landed in the UK on Sunday, for all the wrong reasons – and what a fortnight it has been for the news makers themselves.

News Corporation’s press comment that the BSkyB deal was too difficult to undertake in such circumstances was an understatement to say the least. And now, there is the possibility that Murdoch will withdraw more papers from the UK – something that was unthinkable just two weeks ago.

Alleged hacking of the phones of the parents of murdered schoolgirl Milly Dowler and the friends murdered in Soham, as well as, apparently, families of those killed in the terrorist attacks in London by investigators working for the News of the World have made News International one of the most despised brands in the country in a huge crisis of trust.

Murdoch has been bidding to acquire 100% of BSkyB, a very successful media business -  indeed one that would have been a business opportunity of a lifetime – and this failed bid translates to potential disaster across the pond, where there are more allegations that families of the 9/11 disaster also had their phones hacked.

And the speed at which the News of the World closed down and rolled its last presses on Sunday, was down in no small part to the power of social media.

When the news broke, thousands of people tweeted their disgust and disappointment that ‘real’ people were being targeted in such a way – and almost immediately national brands, feeling the force of that public revolt, pulled out of advertising with News of the World in their droves.

  • Websites linked directly to pre-written tweets so that twitter users could select a brand to target and tweet the question ‘are you going to continue to support News of the World in the light of these allegations’.
  • Links to an online petition at Avaaz.org, the campaigning community, spread like wildfire across twitter, and quickly amassed over 80,000 signatures
  • prolific tweeter John Prescott lent his support to the campaign too.
  • The sheer volume of tweets dwarfed anything we’ve seen on twitter before.

Here at Democracy we saw first hand with some of the brands that we represent how quickly companies needed to act in the light of pubic outrage – and they too swiftly withdrew their advertising from the News of the World website.

All this left Murdoch with no choice – shut down the paper – and who knows, possibly more will fold. But whatever happens, this is certainly not the last we have heard of this media mogul.

From politics to democracy …..

May 26th, 2011
Screen shot 2011-05-26 at 10.08.30

As the ‘new’ girl in the office I’ve joined Democracy PR from the press office at Manchester City Council (where the phone never stopped ringing with enquiries from the media keen to hear about how Manchester is coping with the recent spending cuts) to here, where we are busy picking up the phones and telling national reporters about how good our clients’ products and services are.

But I’m not new to the industry, having had close to 10 years working in central Manchester and cutting my PR teeth at Spin Media (now SKV).

I am looking forward to getting back into campaigns, planning, integrating social and traditional media and taste testing jams for Duerr’s, Jack Daniel’s Barbecue Sauces and alcohol free wine.

And although I have only been here a few days I am already starting to feel like one of the ‘family’. That’s the great thing about PR generally, as far as my experience is concerned, in that the people you work with are generally like-minded, fun, creative, friendly, good at networking and most importantly, hard-working.

All these things are definitely in evidence at Democracy as everyone is psychometrically-tested – which sounds like a painful procedure, but it’s not honestly – before they even get to the second stage of the job interview. Which means that people are hired to fit the job and vice versa.

I’m looking forward to a new challenge, meeting all the clients and winning some new business. I’m back in the PR game so watch this space……..

Tweet and be damned

May 9th, 2011
Picture 2

Last week, agency friend Steve Kuncewicz, IP lawyer at Gateley ran a workshop for clients and staff about the impact of the ASA on online content. Today, he shares with us his thoughts on Twitter and the Super Injunction.

In the latest twist to the ongoing and very public row over whether or not celebrities should be able to obtain so-called “Superinjunctions” to restrain the press from reporting on details of their private lives, a Twitter User has apparently posted details of the parties involved in six superinjunctions over the course of the weekend.

The Twitter Account “@injunctionsuper” was set up in the name of “Billy Jones” on 8 May and has only posted six updates, but is already being followed by nearly 23,000 people. Some of the celebrities named, including socialite Jemima Khan, who is alleged to have obtained a superinjunction to stop details of her affair with a well-known TV presenter going public, have already gone on record to deny having obtained the Court Order, but this doesn’t appear to be doing anything to stop the online rumour mill.

Superinjunctions have never been far away from the news over the last few weeks even though they have had to fight for headlines with coverage of the Royal Wedding and the death of Osama Bin Laden.

Andrew Marr was the most recent public figure to admit that he had obtained a “Superinjunction” in 2008 to protect his family’s privacy by suppressing reports of his affair with a fellow journalist, and Twitter has been flooded with rumours after glamour model and Celebrity Big Brother winner Imogen Thomas won the right in the High Court to protect the anonymity of a premier league footballer with whom she was alleged to have had an affair. Many members of the Twitterati already have a very good idea of who he is, and @injunctionsuper claims to have removed all doubt over the course of the past 24 hours.

These cases, along with David Cameron’s recent public “unease” over Judges creating “a sort of privacy law whereas what ought to happen in a parliamentary democracy is Parliament, which you elect and put there, should decide how much protection do we want for individuals and how much freedom of the press and the rest of it” and the recent decision by Mr. Justice Eady in OPQ v BJM that saw him issue a “Contra Mundum” injunction enforceable worldwide and in perpetuity to prevent the publication of ‘intimate photographs’ of a married public figure after a woman tried to sell them for a ‘large sum of money’ have reignited debate over how far the UK’s developing privacy law should be able to restrict freedom of the press.

There are, as always, two sides to this argument – on the one hand, celebrities are increasingly turning to the law of privacy to suppress negative coverage, severely limiting the freedom of the press and depriving the public of information about which they may feel they have a ‘right to know.’

On the other, the press are also increasingly running stories which have nothing to do with ‘the public interest’ to fill column inches in an environment where the Press Complaints Commission is seen as largely powerless to take any real action to compensate a victim once a controversial story has been run. The recent “phone hacking” scandal and public apology from News International for their unlawful surveillance of several high-profile figures has shown how far the press may be willing to go to obtain a scoop.

Privacy law reached its high watermark (so far) in the now-infamous battle between Max Mosley and the News of the World in 2008 over allegations of Mosley’s involvement in a ‘Nazi orgy’ and the leaking of a video of the event online. Mosley was successful, winning damages of around £60,000 and setting out the basic ‘road map’ to the new approach to privacy law following the coming into force of the Human Rights Act in 2000.

The Human Rights Act brought the European Convention on Human Rights into English law and requires the court to take its provisions into account wherever possible. In privacy cases, the court must consider whether or not there was a ‘reasonable expectation of privacy’ in the information in question which can be protected by the Claimant’s Article 8 right to respect for private and family life (dependent in many cases upon whether or not the Claimant courted publicity) and then perform a ‘balancing act’ with the Press’ Article 10 right to freedom of expression.

The most important consideration in this balancing act is usually whether or not the information in question can be justifiably disclosed in the public interest. This does not cover information which is simply ‘interesting to the public’ and in Mosley’s case Justice Eady made the point that a publication which reveals sensitive information for the sake of ‘titillation’ or satisfying public curiosity can never be justified. In his opinion, ‘the sex life of any individual is essentially their own business.’

Even when freedom of expression sees the balancing act come down in the press’ favour, for example to expose illegal activity, to avoid the public being misled or to contribute to a genuine public debate, his will not allow the publication of ‘every gory detail’ and in particular, stories involving the sex lives of those in the public eye will normally be much harder to justify.

Nevertheless, the start of 2010 saw then-England captain John Terry at the centre of the privacy law debate after obtaining a ‘superinjunction’ banning any reporting of his alleged extramarital affair with lingerie model Vanessa Perroncel as well as any reference to the fact that the injunction itself even existed. The decision in Terry’s case came amidst increasing criticism of what was described as a ‘back door privacy law,’ and the ‘superinjunction’ was overturned after Mr. Justice Tugendhat found it to be unnecessary – the information which it covered was already relatively widely known within the sport, and in his opinion, Terry applied for the injunction more to protect his commercial interests and sponsorship deals rather than his private life.

If a claimant becomes aware of impending negative press attention and has a very strong case in either defamation or privacy against the publisher for which an award of damages would never truly compensate them if the details became public, then an, injunction may well be the only realistic option. They are not easy to obtain, ‘superinjunctions’ even less so, and are only granted in cases where allowing the publication to go ahead will cause more harm to the claimant than restraining it would do to the newspaper.

However, an injunction or ‘superinjunction’ may never truly kill a story. In December 2009, Tiger Woods obtained an injunction against the reporting of further details of his private life being disclosed in the British press in the wake of his very public fall from grace. However, much of the information and accusations in question were already available on a number of US websites accessible from the UK, leaving many commentators wondering what the point was.

Similar points have been made in relation to the OPQ Case – an injunction was made which is enforceable against the entire world and in perpetuity. This kind of order is at the absolute extremity of the Court’s jurisdiction and was granted on the basis that publication of the information protected by the order could have a very serious effect on the mental health of the Claimant and his family.

In the world of real-time commentary through social media, injunctions may be very easily undermined by the information to which they relate already being in the public domain in one form or another, as commodities broker Trafigura, Take That star Howard Donald, golfer Colin Montgomerie and Imogen Thomas have found out over the course of the last 18 months. It was for this reason that the BBC’s attempt to keep the identity of the Stig secret through an injunction failed – his real name was being widely referred to on the internet and in accounts filed at Companies House.

However, what many appear to be forgetting is what the practical effect of an order granting a superinjunction actually is. The Order will usually contain a penal notice which states very clearly that not only will the Respondents be in breach and potentially guilty of contempt if they reveal any details of the injunction, but so will any third party who is not a respondent in the proceedings but is aware of the injunction and then goes on to leak its details.

This will cover any comments made on social networks and despite what some commentators are saying this morning, anyone who publishes details on a social networking platform such as Twitter is not immune from the consequences of what they post.

“Billy Jones” may think that he is able to hide behind a false user name, but if he has posted any information on genuine superinjunctions then there is nothing to stop anyone who has obtained one applying for an order from the Court to reveal their identity, pursuing them for a breach of privacy and then applying to the Court to have them committed for contempt after breaching the terms of the Order itself.

In practical terms, the Celebrities and Public Figures involved will probably not want to spend even more in legal fees pursuing every user of Twitter – and there are a lot of them – who have repeated the rumoured details of the various superinjunctions in force. The Court, however, may respond much more favourably to contempt proceedings, especially after a recent case which saw two national newspapers convicted of contempt after posting photos of the defendant in a murder trial posing with a knife on the morning of the hearing.

Twitter as a platform is shielded from proceedings being taken against them if they immediately remove tweets which contain unlawful material when notified and take no action to vet the content of any such posts – this lack of editorial control is not only part of their business model (they could not feasibly check every tweet to ensure that it doesn’t cause a problem) but key to their defence as a “mere conduit” which makes material available over the internet but has no control over the content itself under the Electronic Commerce Regulations 2002.

The Courts will now have no choice but to really get to grips with the practical issues which social media commentary creates in ongoing proceedings, especially those which are intended to remain secret. The last few years have seen criminal cases involving obscenity in blogs, harassment and cyber-bullying through Facebook and the relatively new offence of misuse of a public electronic communications network – the notorious “Twitter Joke Trial”.

Each of these cases is a salutary lesson that although social network users can hide their presence through false profiles and may not be worth pursuing if they simply wouldn’t be able to pay damages or costs in a civil claim, they are not immune from sanction and it’s probably only a matter of time before the Twitterati are held accountable for the content which they post.

As much as @Injunctionsuper’s tweets may be interesting to the public rather than in the public interest, they may soon become very interesting to the Courts.

To keep up to date of the changes in law surrounding social media, check out his blog. If you’d like more details on future seminars, please email jennifer@democracypr.com. NB: places are limited.

Few bowled over by Groupon ads

February 8th, 2011
Groupon

Groupon find themselves in the news for the wrong reasons following ill-judged adverts aired during Super bowl 45.

Making light of the Chinese oppression of Tibet the advertising space, rumoured to cost 3 million dollars for thirty seconds, sought to explain its group purchasing power to an estimated 100 million viewers but the PR-gaffe could not have happened at a worse time.

Last week Facebook announced it will allow brands to issue vouchers to users who check-in on their GPS-enabled phones. While Groupon, who recently rejected a 3 billion dollar buyout offer from Google, is in a powerful position this badly judged advertising campaign has just given a PR coup to Facebook, the only platform that could topple it, shortly before it launches its new service in the U.S.

Twitter rap for football star

January 12th, 2011
howardwebb

The FA have handed out their first charge over the use of twitter by a footballer. Disgruntled Liverpool player, Ryan Babel, tweeted a picture of Howard Webb the referee, who presided somewhat controversially over the FA Cup tie, wearing a Manchester United shirt following his team’s loss to the Red Devils.

What the incident demonstrates is the Football Association’s fear of twitter. The twittersphere was awash with posts about Howard Webb’s performance mostly hashtagged ‘MBE’, Manchester’s Best Employee, so Ryan Babel was merely echoing sentiments. I think that the FA has missed a trick; football stars recently have caused upset, distrust and hate in equal measure with news of affairs, greed and selfishness, footballers on the micro-blogging service remain the one accessible and likeable link between the paying fans and the players on the pitch. Rather than charge Babel they should have lauded him for great photoshop skills and let him off with a warning.

Robbie Savage and Rio Ferdinand present an interesting insight to a footballer’s life. Jokes and banter are crucial to keeping fans onside following a string of bad publicity stories for former favourites like Wayne Rooney and John Terry and poor performances by England. Lay out some guidelines by all means but don’t frighten stars into signing-off twitter.

Predictions for 2011

January 4th, 2011
Democracy PR predicts the future

As the nation takes down their decorations and prepares to tighten their belts, the team at Democracy PR predict the ones to watch in 2011.

It’s all about the numbers: (From Jennifer)

After a few years of being marketing’s funkiest team member, social media is about to get serious as communication teams and finance departments ask more questions about the cost of activity versus the results delivered. Supporting a Facebook page, engaging in forums, creating that online video all need to have a purpose and demonstrate return.

Consolidation: (From Simon)

Gowalla let’s you check into Four Square, twitter does locations and Facebook let’s you do everything (plus it’s making money) …. social platforms are trying to be all things to all people and in 2011 I think we’ll see consolidation as we simplify the channels we use.

Rather than a prediction, I hope twitter starts to make some money soon … we rely on it so much that without a revenue model their future is precarious, and I, for one, would miss it.

Location-Based Marketing: (From Maxine)

Thanks to sites and applications such as Gowalla, Foursquare and more recently, Facebook places, people are becoming more accustomed to the idea of ‘checking in’ at various locations. As these apps become more widely available on various smartphone makes and models, businesses will be able target user’s likes and interests- and offer tailored packages to suit individuals. If you’re not doing it yet, then speak to your social media agency about to make it happen (or talk to us!)

Daybreak in 3D?: Hannah

The whole 3D concept is nothing new, but my prediction for 2011 is that we’ll see the concept of 3D becoming common practice across all forms of media. Last month, Japan launched the first glasses free 3D TV to mixed reviews. As internet-connected 3D televisions starts to become more affordable, expect the demand for three-dimensional content (including online content) to take over. It will take time, and unless Daybreak makes some substantial changes, I doubt we’ll ever see Adrian and Christine on 3D.

Turning a page with e-books: (Fraser)

Based on massive sales figures in December 2010 my 2011 prediction is that, with Amazon’s Kindle spearheading the trend, the ebook will become the next big thing. The obstacles in the way of the ebook are ereader apps on tablets and smartphones, but with e ink so damned impressive on the Kindle I don’t anticipate this to be a difficult battle to win. Hardback books should be more expensive than their digital versions so as long as the recent ‘book lending’ initiative doesn’t become a victim of its own success (ebook unit sales will increase but surely book lending will hit publisher revenues) 2011 might well be the year that sees ebooks take a significant share of the book market.

Want to know more about our predictions for 2011? – then get in touch, we’d love to welcome you to our new office later this month.

Gawping at Google

December 13th, 2010
Google Blog image

Google is the search engine of choice for most internet users, here’s a quick rundown of top searches in 2010.

Unsurprisingly Social Media behemoth Facebook was crowned as ‘the most searched term’ with such a huge amount of users searching for the site and of course new users looking to sign up, the top search item was written a long time ago.

The BBC’s news gathering credentials are undisputed, but perhaps the reason that the BBC has managed second place in this list might have everything to do with its Iplayer service streaming content to almost every computer in the country.

YouTube grows and grows, now with 2 billion videos streamed every day, it would be a huge surprise to see it usurped as the world’s leading video-hosting site. Hotmail too features prominently on the site and continues to evolve, now with Active View and Office docs its popularity remains strong.

In the midst of economic gloom a bidding site is assured of a top-five placing on this list, and with Ebay a well-established leader in the field it rightly assumes its place

It’s funny that Google makes it into its own list of search results, remembering that this a list of Google search results! Maybe Chrome users don’t realise their URL bar is also a default google search bar?  It’s unlikely though that web users are navigating to a Google search engine to search for Google’s search engine, but rather it’s a lazy search made by people looking for one of Google’s products; Documents, Android OS , Nexus phones, tablets, netbooks, maps, streetview (it’s endless).

Predictions for 2011

Surprisingly twitter is not on the list, despite its leading role in many breaking stories this year. Breaking news, celebrity spats and great trending topics will ensure Twiiter emerges onto this list next year.

Facebook’s lead will not last with so many browser plug-ins, extensions and a rise in social browsers such as Rockmelt, there shouldn’t be any need for anyone to browse to Facebook, it’ll be instant, a homepage or in-built function directing the masses to their most-used website. That’s not to mention the growing take-up of all the mobile apps that lead Facebookers directly to their friends.

Surely the BBC will maintain its heady place in the list, especially now that it plans to roll out to paying US customers, perhaps it might sneak onto the US list!

What this list shows however is that either web browser developers haven’t made bookmarks simple enough or it’s the average internet user that is simple. Google might be instant but we could all save time by navigating directly to our favourite sites by organising our bookmarks, simple.

The Changing Face of Charity Campaigns?

December 7th, 2010
cartoon campaign2
“Change your Facebook profile picture to a cartoon character from your childhood and invite your friends to do the same. Until Monday (December 6), there should be no human faces on Facebook, but an invasion of memories. This is a campaign to stop violence against children.”

This message populated the facebook news feed as faces of friends were changed to images of Fireman Sam, Teenage Mutant Ninga Turtles and Bananaman getting behind the ’cause’.

Potentially this campaign had the power to reach millions, a simple idea that appealed to the public. 250m users log onto Facebook every day and with, on average, 130 friends each the reach for the campaign is huge even with a relatively small uptake.

But the campaign seem to raise more questions than answers. How could a change in profile image stop violence against children? There was no request for a donation, no unifying, easy to find, official group that set out the objectives of the initiative.

More harmful still is the seemingly widespread belief that this was all started by paedophiles. Just as a campaign can spread like wildfire across social networking sites, so too can rumour. The NSPCC were in a position to unify the cause but while the charity did belatedly condone the idea it did not adopt it.

The various fan pages/event pages i’ve seen purporting to represent the campaign claim seem to muddy the water further.

What’s clear is that despite being a great idea, it was poorly executed leaving it open to abuse from some and reducing the penetration of the campaign. In the social space it’s not enough to have a great idea, you’ve got to know what to do with it.

Stars Die a Digital Death for Charity

November 29th, 2010
Picture 1

Ever since the advent of the internet and, increasingly, since social media platforms like Twitter and Facebook sprang into life, celebrities as much as anyone in the public eye have used offline media with increasing scarcity. With huge followings on social media channels they can reach almost anyone instantly.

Alicia Keys has enlisted the support of pop stars and sport stars alike to join her in eschewing their Digital Lives to raise $1m for Keep a Child Alive. As of Wednesday, World Aids Day, a who’s who of celebrities will die digitally and not return from their death until fans raise the total.

Lady Gaga is one of the most high profile stars involved; 24m fans on Facebook and 7m followers on Twitter. That’s a staggering reach at her fingertips should she wish to plug her latest single or post a photo of her most recent fashion experiment.

It is an extraordinary step. With such high profiles involved the campaign is destined for success and personally i’m relishing the irony that it’s now the offline media that will generate the hype around the project.

We will be able to gauge just how successful the campaign has been, just don’t expect Lady Gaga to tweet about it anytime soon.

(Image: Rennet Stowe: Flickr)

Bury’s Got Talent

July 13th, 2010
airguitar

The X Factor may have been in Manchester this weekend , but they missed some serious talent in Bury.

As part of our social media campaign for the retail and shopping heaven that is The Rock, Bury, we have been holding karaoke roadshows to recreate Nickelback’s rock anthem, ‘Rockstar’ with the locals of Bury and the surrounding areas as the stars.

Sunday saw us spending a lovely sunny day at the ‘Forever Bury’ event held at Bury FC, and I was amazed by the enthusiasm and energy of everyone who took part. The event, held at the famous Gigg Lane stadium, saw fans of all ages eating ice cream, getting autographs from players and rocking it with yours truly…. I was so inspired I had a little go myself (never to be seen footage… I hope!)

Everyone involved got into the spirit of the day and i can’t wait to see the results of this bury rocking video.

Simon Cowell was definitely in the wrong place, if he’d been with me he would have seen that Bury’s got the X Factor.