Social media: for good or evil?

August 9th, 2011
Picture 14

The riots on the streets of London over the past few nights have chilled us – how can our fellow citizens wreak havoc on their community? Where has morality gone? What fresh horror will tonight bring?

Yesterday, the police blamed social media – highlighting how Facebook, twitter and BlackBerry Messenger have all been used to help organise attacks and keep rioters ahead of the police.

This 21st century equivalent of shooting the messenger, the police statement ignores the reasons behind why people are rioting and highlights how much the police needs to get a grip on how the way people are communicating has had a significant impact on society.

Today, we’ve been cheered by the communities set up to encourage people to take to the streets and reclaim the pavements, roads and buildings as they clean up and start the rebuilding process. We’ve just watched an interview on BBC News with a man from Birmingham explaining he set up his clean up action group because he felt this was his town too.

So is social media a force of good or evil? The answer … well neither. Social media simply is a way of communicating. It’s what’s being said that makes the difference.

Brands have been quicker to realise that they need to understand what’s being said and to act or react accordingly – now is the time for the police to stop making vague statements and listen, learn, and act.

Going Round In Circles

July 28th, 2011
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Google+’s system of sharing information is a refined (if not quite intuitive) and intelligent application of something we’ve been doing here at Democracy PR for some time: sharing the right information with the right people.

Whereas Facebook’s privacy settings are lax by default and continue to be until you adjust the settings, Google’s model of sharing permits us, encourages even, to share with the right people. Placing people into your private circles (no one but you is aware of which circle you put them into) allows you to define separate groups with whom you can share content. You may have circles for colleagues and friends (depending on how happy you are at work there may well be some crossover here!) or groups for distinct people; The boss, The wife and the kids maybe?

Share and Share a ‘Like’

Now, as an agency with real strength in social media we’re unsurprisingly well-versed in sharing carefully online. We’re all huge advocates of twitter in the office but unless we create two profiles, or more, it’s difficult to find one voice to manage all your followers. We introduced a hashtag, #dpr, to differentiate work and industry related tweets from all other stuff, be it reality t.v., rants about public transport or poor customer service, and nights out. While it doesn’t remedy the difficulties of managing a mix of followers it’s certainly a smarter way to manage the content on our twitter feed on the website.

The web is littered with stories of employees who have tweeted inappropriate messages due to a mix up between personal and professional profiles. Just as when a Red Cross social media specialist tweeted about getting drunk from the Red Cross account and the tweet exploded. Searching for the Red Cross Twitter account? You’ll likely see the negative story just as quickly as the twitter account on a Google search results page. To avoid any such confusion I am very careful about linking client accounts and my personal accounts to the same twitter client. I have opted to use twitter’s very own android app to manage clients and Hootsuite for my own tweeting!

Billy No-Mates

Facebook is similar and potentially more problematic. Using the platform as we do in several guises for various clients it would be difficult to use our normal public profiles to manage various profesional brand pages, instead we create separate professional identities to manage them. I masquerade online as a professional billy no-mates, but one that has still got his job.

That Google+ immediately solves these issues is a huge boon and furthermore demonstrates that the search giant has privacy at its core; or as a cynic might claim, realises that privacy is the key to users and therefore revenue. I’ve been trialling circles for over three weeks now and i’m really taken by the service and enthusiastic about the introduction of business accounts.

Is it the end of the World as we know it?

July 14th, 2011
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 So, in the face of a united House of Commons, Rupert Murdoch drops his bid to take over BSkyB.

The leading news mogul has been in the constant media spotlight since he landed in the UK on Sunday, for all the wrong reasons – and what a fortnight it has been for the news makers themselves.

News Corporation’s press comment that the BSkyB deal was too difficult to undertake in such circumstances was an understatement to say the least. And now, there is the possibility that Murdoch will withdraw more papers from the UK – something that was unthinkable just two weeks ago.

Alleged hacking of the phones of the parents of murdered schoolgirl Milly Dowler and the friends murdered in Soham, as well as, apparently, families of those killed in the terrorist attacks in London by investigators working for the News of the World have made News International one of the most despised brands in the country in a huge crisis of trust.

Murdoch has been bidding to acquire 100% of BSkyB, a very successful media business -  indeed one that would have been a business opportunity of a lifetime – and this failed bid translates to potential disaster across the pond, where there are more allegations that families of the 9/11 disaster also had their phones hacked.

And the speed at which the News of the World closed down and rolled its last presses on Sunday, was down in no small part to the power of social media.

When the news broke, thousands of people tweeted their disgust and disappointment that ‘real’ people were being targeted in such a way – and almost immediately national brands, feeling the force of that public revolt, pulled out of advertising with News of the World in their droves.

  • Websites linked directly to pre-written tweets so that twitter users could select a brand to target and tweet the question ‘are you going to continue to support News of the World in the light of these allegations’.
  • Links to an online petition at Avaaz.org, the campaigning community, spread like wildfire across twitter, and quickly amassed over 80,000 signatures
  • prolific tweeter John Prescott lent his support to the campaign too.
  • The sheer volume of tweets dwarfed anything we’ve seen on twitter before.

Here at Democracy we saw first hand with some of the brands that we represent how quickly companies needed to act in the light of pubic outrage – and they too swiftly withdrew their advertising from the News of the World website.

All this left Murdoch with no choice – shut down the paper – and who knows, possibly more will fold. But whatever happens, this is certainly not the last we have heard of this media mogul.

McDonalds Advertising Pongs

June 6th, 2011
Burger chain PR advertisement

McDonald’s in-house PR firm has pulled another great engagement trick out of its hat with an interactive billboard, Pick n Play.

The beauty of this idea is that with or without a smartphone McDonald’s still has its name up in lights; even if you don’t have a smartphone you’ll see the advert and those who do, well addictive gaming and a fast-food freebie await.

The concept is a hi-tech, but seemingly lo-fi, idea. A huge billboard allows smartphone users to play a Pong-like arcade game live on-screen through a mobile website. If players manage to keep the ‘ball’ in play for more than 30 seconds of increasingly difficult gameplay they are rewarded with a choice of;

  • Free milkshake
  • Burger
  • McFlurry

Redemption is simple too. The website will display a code to all successful players that they can show over the counter.

PR genius

It’s a shrewd PR move, not least because of the increased footfall, and store awareness (the one closest to the billboard that is) but the PR coverage across media channels not normally frequented by the fastfood chain shows the burger empire in a different light, a positive one that has introduced a bit of unexpected fun into the lives of shoppers and commuters.

What’s more old arcade games are nostalgia-inducing and addictive; players will come back time and time again.

What’s clear is that the time to embrace smart phone marketing is here. Those who tried it too early and had their fingers burned need to step back, reassess and reconsider how the smallest screen has the potential to deliver the biggest returns on your bottom line.

 

 

From politics to democracy …..

May 26th, 2011
Screen shot 2011-05-26 at 10.08.30

As the ‘new’ girl in the office I’ve joined Democracy PR from the press office at Manchester City Council (where the phone never stopped ringing with enquiries from the media keen to hear about how Manchester is coping with the recent spending cuts) to here, where we are busy picking up the phones and telling national reporters about how good our clients’ products and services are.

But I’m not new to the industry, having had close to 10 years working in central Manchester and cutting my PR teeth at Spin Media (now SKV).

I am looking forward to getting back into campaigns, planning, integrating social and traditional media and taste testing jams for Duerr’s, Jack Daniel’s Barbecue Sauces and alcohol free wine.

And although I have only been here a few days I am already starting to feel like one of the ‘family’. That’s the great thing about PR generally, as far as my experience is concerned, in that the people you work with are generally like-minded, fun, creative, friendly, good at networking and most importantly, hard-working.

All these things are definitely in evidence at Democracy as everyone is psychometrically-tested – which sounds like a painful procedure, but it’s not honestly – before they even get to the second stage of the job interview. Which means that people are hired to fit the job and vice versa.

I’m looking forward to a new challenge, meeting all the clients and winning some new business. I’m back in the PR game so watch this space……..

Tweet and be damned

May 9th, 2011
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Last week, agency friend Steve Kuncewicz, IP lawyer at Gateley ran a workshop for clients and staff about the impact of the ASA on online content. Today, he shares with us his thoughts on Twitter and the Super Injunction.

In the latest twist to the ongoing and very public row over whether or not celebrities should be able to obtain so-called “Superinjunctions” to restrain the press from reporting on details of their private lives, a Twitter User has apparently posted details of the parties involved in six superinjunctions over the course of the weekend.

The Twitter Account “@injunctionsuper” was set up in the name of “Billy Jones” on 8 May and has only posted six updates, but is already being followed by nearly 23,000 people. Some of the celebrities named, including socialite Jemima Khan, who is alleged to have obtained a superinjunction to stop details of her affair with a well-known TV presenter going public, have already gone on record to deny having obtained the Court Order, but this doesn’t appear to be doing anything to stop the online rumour mill.

Superinjunctions have never been far away from the news over the last few weeks even though they have had to fight for headlines with coverage of the Royal Wedding and the death of Osama Bin Laden.

Andrew Marr was the most recent public figure to admit that he had obtained a “Superinjunction” in 2008 to protect his family’s privacy by suppressing reports of his affair with a fellow journalist, and Twitter has been flooded with rumours after glamour model and Celebrity Big Brother winner Imogen Thomas won the right in the High Court to protect the anonymity of a premier league footballer with whom she was alleged to have had an affair. Many members of the Twitterati already have a very good idea of who he is, and @injunctionsuper claims to have removed all doubt over the course of the past 24 hours.

These cases, along with David Cameron’s recent public “unease” over Judges creating “a sort of privacy law whereas what ought to happen in a parliamentary democracy is Parliament, which you elect and put there, should decide how much protection do we want for individuals and how much freedom of the press and the rest of it” and the recent decision by Mr. Justice Eady in OPQ v BJM that saw him issue a “Contra Mundum” injunction enforceable worldwide and in perpetuity to prevent the publication of ‘intimate photographs’ of a married public figure after a woman tried to sell them for a ‘large sum of money’ have reignited debate over how far the UK’s developing privacy law should be able to restrict freedom of the press.

There are, as always, two sides to this argument – on the one hand, celebrities are increasingly turning to the law of privacy to suppress negative coverage, severely limiting the freedom of the press and depriving the public of information about which they may feel they have a ‘right to know.’

On the other, the press are also increasingly running stories which have nothing to do with ‘the public interest’ to fill column inches in an environment where the Press Complaints Commission is seen as largely powerless to take any real action to compensate a victim once a controversial story has been run. The recent “phone hacking” scandal and public apology from News International for their unlawful surveillance of several high-profile figures has shown how far the press may be willing to go to obtain a scoop.

Privacy law reached its high watermark (so far) in the now-infamous battle between Max Mosley and the News of the World in 2008 over allegations of Mosley’s involvement in a ‘Nazi orgy’ and the leaking of a video of the event online. Mosley was successful, winning damages of around £60,000 and setting out the basic ‘road map’ to the new approach to privacy law following the coming into force of the Human Rights Act in 2000.

The Human Rights Act brought the European Convention on Human Rights into English law and requires the court to take its provisions into account wherever possible. In privacy cases, the court must consider whether or not there was a ‘reasonable expectation of privacy’ in the information in question which can be protected by the Claimant’s Article 8 right to respect for private and family life (dependent in many cases upon whether or not the Claimant courted publicity) and then perform a ‘balancing act’ with the Press’ Article 10 right to freedom of expression.

The most important consideration in this balancing act is usually whether or not the information in question can be justifiably disclosed in the public interest. This does not cover information which is simply ‘interesting to the public’ and in Mosley’s case Justice Eady made the point that a publication which reveals sensitive information for the sake of ‘titillation’ or satisfying public curiosity can never be justified. In his opinion, ‘the sex life of any individual is essentially their own business.’

Even when freedom of expression sees the balancing act come down in the press’ favour, for example to expose illegal activity, to avoid the public being misled or to contribute to a genuine public debate, his will not allow the publication of ‘every gory detail’ and in particular, stories involving the sex lives of those in the public eye will normally be much harder to justify.

Nevertheless, the start of 2010 saw then-England captain John Terry at the centre of the privacy law debate after obtaining a ‘superinjunction’ banning any reporting of his alleged extramarital affair with lingerie model Vanessa Perroncel as well as any reference to the fact that the injunction itself even existed. The decision in Terry’s case came amidst increasing criticism of what was described as a ‘back door privacy law,’ and the ‘superinjunction’ was overturned after Mr. Justice Tugendhat found it to be unnecessary – the information which it covered was already relatively widely known within the sport, and in his opinion, Terry applied for the injunction more to protect his commercial interests and sponsorship deals rather than his private life.

If a claimant becomes aware of impending negative press attention and has a very strong case in either defamation or privacy against the publisher for which an award of damages would never truly compensate them if the details became public, then an, injunction may well be the only realistic option. They are not easy to obtain, ‘superinjunctions’ even less so, and are only granted in cases where allowing the publication to go ahead will cause more harm to the claimant than restraining it would do to the newspaper.

However, an injunction or ‘superinjunction’ may never truly kill a story. In December 2009, Tiger Woods obtained an injunction against the reporting of further details of his private life being disclosed in the British press in the wake of his very public fall from grace. However, much of the information and accusations in question were already available on a number of US websites accessible from the UK, leaving many commentators wondering what the point was.

Similar points have been made in relation to the OPQ Case – an injunction was made which is enforceable against the entire world and in perpetuity. This kind of order is at the absolute extremity of the Court’s jurisdiction and was granted on the basis that publication of the information protected by the order could have a very serious effect on the mental health of the Claimant and his family.

In the world of real-time commentary through social media, injunctions may be very easily undermined by the information to which they relate already being in the public domain in one form or another, as commodities broker Trafigura, Take That star Howard Donald, golfer Colin Montgomerie and Imogen Thomas have found out over the course of the last 18 months. It was for this reason that the BBC’s attempt to keep the identity of the Stig secret through an injunction failed – his real name was being widely referred to on the internet and in accounts filed at Companies House.

However, what many appear to be forgetting is what the practical effect of an order granting a superinjunction actually is. The Order will usually contain a penal notice which states very clearly that not only will the Respondents be in breach and potentially guilty of contempt if they reveal any details of the injunction, but so will any third party who is not a respondent in the proceedings but is aware of the injunction and then goes on to leak its details.

This will cover any comments made on social networks and despite what some commentators are saying this morning, anyone who publishes details on a social networking platform such as Twitter is not immune from the consequences of what they post.

“Billy Jones” may think that he is able to hide behind a false user name, but if he has posted any information on genuine superinjunctions then there is nothing to stop anyone who has obtained one applying for an order from the Court to reveal their identity, pursuing them for a breach of privacy and then applying to the Court to have them committed for contempt after breaching the terms of the Order itself.

In practical terms, the Celebrities and Public Figures involved will probably not want to spend even more in legal fees pursuing every user of Twitter – and there are a lot of them – who have repeated the rumoured details of the various superinjunctions in force. The Court, however, may respond much more favourably to contempt proceedings, especially after a recent case which saw two national newspapers convicted of contempt after posting photos of the defendant in a murder trial posing with a knife on the morning of the hearing.

Twitter as a platform is shielded from proceedings being taken against them if they immediately remove tweets which contain unlawful material when notified and take no action to vet the content of any such posts – this lack of editorial control is not only part of their business model (they could not feasibly check every tweet to ensure that it doesn’t cause a problem) but key to their defence as a “mere conduit” which makes material available over the internet but has no control over the content itself under the Electronic Commerce Regulations 2002.

The Courts will now have no choice but to really get to grips with the practical issues which social media commentary creates in ongoing proceedings, especially those which are intended to remain secret. The last few years have seen criminal cases involving obscenity in blogs, harassment and cyber-bullying through Facebook and the relatively new offence of misuse of a public electronic communications network – the notorious “Twitter Joke Trial”.

Each of these cases is a salutary lesson that although social network users can hide their presence through false profiles and may not be worth pursuing if they simply wouldn’t be able to pay damages or costs in a civil claim, they are not immune from sanction and it’s probably only a matter of time before the Twitterati are held accountable for the content which they post.

As much as @Injunctionsuper’s tweets may be interesting to the public rather than in the public interest, they may soon become very interesting to the Courts.

To keep up to date of the changes in law surrounding social media, check out his blog. If you’d like more details on future seminars, please email jennifer@democracypr.com. NB: places are limited.

Gmail Labs: Preventing you carbon copying Harry’s email nightmare

March 31st, 2011
Gmail labs

You can’t have missed the widespread news reports over the recent email ‘mishap’ involving one bitter ex giving permission to his buddy to ‘have a go’ at his former girlfriend. The inappropriate male banter would probably have remained between the two of them … until he accidentally cc’d the ex into the email(!)

Although the two chaps could not have predicted that a private conversation about a potential conquest would make a full page in The Sun, we’d like to think that he’s learnt his lesson and will never make the same mistake again. Should you ever find yourself in the same situation, we thought you might like a few tips to help avoid the terrible mess.

Tip 1: Migrate your email account to Gmail and activate a few handy ‘labs’ functions to help keep your discourse secret.

Tip 2: Install ‘undo send’, a personal lifesaver, allowing a 15 second window within which to cancel the email and save yourself from a very public dressing down.

Tip 3: Install ‘Got the Wrong Bob’  meaning Gmail learns from previous emails and highlights when you include someone unexpected.

These three tips could have saved him (and may save you one day), but with the backlash against him flooding in from all corners of the UK I imagine he might want to take a look at some other Gmail labs to help him out of this mess.

Hint 1: He should enable ‘Message Sneak Peak’ allowing him a quick glance at emails without opening them to decide whether it’s an email from the boss or vitriolic hatemail in his inbox.

Hint 2: Finally he should enable ‘Smart Mute’ so that once he hides an email it stays out of sight. Better keep those spiteful emails locked away hey Harry?

Sadly there’s no ‘auto-grovel function’ or ‘apologise to all’ but given the OS nature of Gmail it probably isn’t far away.

Technology vs the traditionalists

March 31st, 2011
gruffalo_head

Julia Donaldson, author of the bestselling children’s book ‘The Gruffalo’ explained in an interview with The Guardian over the weekend, how she has refused permission for her award winning title to be published as an eBook, citing that if every publication was available electronically this would add to the decline of ‘real books’.

Now I could sit here and give you are number of positive arguments about how the ebook is the next big thing (there are certainly some fans in this office) etc but really, there is one overriding issue.

Liz Thomson, editor of the website BookBrunch was also quoted “There’s a lot of stuff at the moment that we’re doing because we can. It’s a question of whether you can really add value to the story”. What she says here rings true, and highlights the importance of assessing what media is right for not only books, but indeed any brand/product/service, and not necessarily jumping on the bandwagon because everyone else is doing it.

Social/digital media IS for everyone, but choosing the right platform is fundamental, and some will deliver better than others depending on what message you are trying to get across.  Essentially it should not be seen as a replacement, but as an enhancement working in harmony with more traditional communications.

Spotify valuation is music to my ears

March 3rd, 2011
spotify

Spotify has recently been valued at $1bn following a recent drive for investment and for me it brings some sanity to the current digital media market that has seen big social media sites receive valuations that seem to be based on guesswork alone.

Happily Spotify bucks this trend as it seems to be well monetized. Guaranteeing no advertising ‘wastage’ and offering a unique mix of audio and visual formats are huge revenue-generating tools. Spotify also offer their premium service which allows users  to avoid ads thereby generating money from people wishing to avoid ads they generate money from!

Now while I’m a complete convert to twitter’s microblogging service I don’t understand where the revenue is! Yes there’s a huge reach, but will Promoted Tweets bring in the dough? Does twitter have a viable business model to explain its recent valuation of £6bn on this year’s predicted sales of just £67m?

Perhaps I shouldn’t worry and just thank my lucky stars that there are seemingly plenty of backers willing to pay big money.

Here’s a video that asks a similar question

http://www.youtube.com/watch?feature=player_embedded&v=ZRd-xX5zk0A (check out the rise of Groupon)

Maybe you disagree? I don’t pretend to be an expert on the subject so if you can show me the light then I welcome your comments below, but beware-i’m charging 10p per comment!

Webuyanycar.com – Fuelling The Sun Campaign

February 11th, 2011
We Buy Any Car

Find out more about our work for webuyanycar.com